virgin voyages cancellation policy covid02 Apr virgin voyages cancellation policy covid
Below we have a comprehensive checklist of all the required documents you will need to complete and submit before you get to the port. The cruise line allows only adults ages 18 or older on its cruises. Breeze through security with CLEAR lanes available at 100+ airports, stadiums, and entertainment venues and get up to $189 back per calendar year on your membership when you use your Card. 6. Those who have answered yes to any of the questions will be sent to a secondary screening in the event that they may have been exposed or potentially infected. Are you booked on an upcoming cruise but worried a case of COVID-19 could derail your plans? Related: A look inside Regents most expensive cruise ship. Plus, your own feed of TPG content. Ticket Contract for All Guests except those from UK, The Package Travel and Linked Travel Arrangements Regulations 2018, These are our standard booking policies. Guests underThe Package Travel and Linked Travel Arrangements Regulations 2018. Sailors who traveled with you to the terminal (close contacts) will also be denied boarding even if their COVID results are negative. Beyond 121 days or more from the sailing date, Guest or Guests travel agent has 7 days from the initial booking date as a grace period to cancel the reservation and will receive a full refund of the deposit if cancelled within the grace period. The current welcome offer on this card is quite lucrative. Refunds will be returned to the original form of payment, less any nonrefundable deposits or cancellation fees, which will be returned in the form of FCC to be used on a future booking. For sailings departing May 1, 2022, or later, the lines standard cancellation policies apply. 1. We urge you to read them, as youre agreeing to be bound by them when you book a cruise with Virgin Voyages (a Voyage). Our considerations and protocols at our destinations, 9. If you have not paid in full, any money you have paid will be refunded to the original form of payment. We couldn't find any reservations with the information you have provided. For a list of prohibited items, see our FAQ section -- click on "What items are prohibited from being brought on board? We will report incidents of illegal activity or behavior to the appropriate law enforcement authorities ashore. (Enrollment required for select benefits.). The FCC must be used on a sailing that departs within one year of when the FCC is issued. Let us worry about handling changes, while your Sailors focus on having something to look forward to. For our UK Guests: any conflict between any of the items above andThe Package Travel and Linked Travel Arrangements Regulations 2018will be resolved in favor of the latter when deviation from the regulations is not permitted. Health and wellbeing Check you've typed your email address correctly. A Guest found smoking anything, to include vapes, in their room (including balcony) or other non-designated areas onboard, agree to a $500 fee to be added to their onboard account, and may be disembarked from the Voyage, which may be at a port of call. Cruisers who cancel without one of the above qualifications will be reimbursed based on the line's standard cancellation policy. If you're booking at this time, you have a 7-day grace period to request a full refund on your deposit and any other payments made. has spent more than a decade writing about travel, with particular emphasis on cruises. Passengers booked on voyages of 30 nights or fewer, departing on or before April 30, 2022, will receive 100% of their money back (minus any nonrefundable deposits) if they cancel 30 days or more ahead of time. We will look after you if you test positive for COVID on board 3. You can, of course, unsubscribe at any time. Her favorite cities include London; Amsterdam; Krakow, Poland; Phnom Penh, Cambodia; Dawson City, Yukon; and anywhere known for outstanding pizza and theater. Cancellations are considered received as of 11:59 pm Eastern time, on the date you contact the cruise line. Passengers who booked by March 31, 2022, for cruises departing on or before Sept. 30, 2022, are protected by Royal Caribbean's Cruise With Confidence policy, which entitles them to 100% of the cruise fare paid in the form of FCC if they cancel for any reason. Because of security regulations, Guests may not be allowed to enter the terminal prior to the scheduled embarkation time and may want to avoid waiting in potentially inclement weather as the waiting area outside and inside the terminal may be limited. Get expert advice, insider tips and more. From extensive cleaning measures, to a first-to-sea, high-tech air filtration system, plus a fully vaccinated and boosted Crew our top priority is creating the safest environment possible so you can focus on soaking up your vacation. 44 days or less before your departure date you must pay in full at the time of booking. Such a Guest will be responsible for all applicable fees and travel expenses to that subsequent port of call. Items 7.1 and 7.2 of the ticket contract includes language related to "health risks, epidemics or illnesses or outbreaks or public health emergency or other impactful prevalence of disease" for which no refunds will be given. Credits must be used by May 31, 2022, to book a new cruise that departs by Dec. 31, 2022. Make sure to plan ahead as they'll only allow those more than two weeks out from their second dose before boarding. USA TODAY. Refund requests must be received within six months of cancellation or the embarkation date (whichever is earlier). Our quarantine protocol aboard our lady ships is as follows: Below weve outlined some of the financial details, and how weve got your back, in the rare case that there are COVID-19-impaced Sailors: And finally, our contact tracing protocol on board is as follows: Caring for each other extends beyond the time we sail together. Spa treatments. - From 119 days up to 45 days from your departure date, your available options are: - At 44 days from your departure date, all funds paid are final. That's exactly the case with the Amex Platinum card. Flights and transfers are not included. Required pre-flight COVID tests on disembarkation. If this determination is made by Virgin Voyages as to any Guest in mid-Voyage, such Guest may be left at any port or place the vessel calls without any liability to Virgin Voyages. Cruisers booked on Windstar voyages departing through June 30, 2022, can cancel as late as 48 hours before their scheduled embarkation day. Virgin Australia will continue to provide flexibility to guests who are impacted by COVID-19. Standard cancellation policies are found in the ticket contract. This card comes with a long list of benefits, including access to Centurion Lounges, complimentary elite status with Hilton and Marriott, at least $500 in assorted annual statement credits and so much more. Notwithstanding, where permitted by law, by boarding our vessel, you grant us permissionto photograph, film and/or record you by any means. Virgin calls their FCCs Future Voyage Credits or FVCs. However, sailings booked after April 30, 2021, don't qualify, so any bookings made in the latter half of 2021 or in 2022 will fall under the line's standard refund policy. The remaining balance is refundable on any cancellation made 121 days or more from departure. Per Guest taxes and fees will be collected or refunded to the original credit card(s) on file if the taxes and fees on the new sailing date differ from the original. If you test positive for COVID-19 or have been directly exposed fewer than 30 days before you embark, youre also entitled to the above. Passengers who test positive or who have been exposed will also be granted 100% FCC. Change to a new Voyage date up to 1 year after original Voyage date. Note: the date of departure means the date the arrangements you havebooked through usstart. A complete look at Virgin Voyages' refund policies. For your comfort and convenience, we recommend that Guests arrive at your selected arrival slot noted on your Voyage documents. Complete the Voyage Well acknowledgement in our Sailor App, 6. Find out how here. The list of things we recommend that you bring along with you, 5. Refunds will be issued to your original form of payment. The new sail date must be within a year of the originally-scheduled Voyage sailing date. Further, your vessel may not be able to immediately evacuate a Guest in an emergency situation due to the ships location relative to the nearest evacuation-capable platform. They are happy to take reasonable steps to avoid filming you where you indicate that this is your preference but you may be included unless you tell us otherwise. Virgin Voyages similarly reserves the right to refuse or revoke passage to anyone who has failed to notify it of their specific needs with regard to accommodation; seating or services required from it or the terminal operator; their need to bring medical equipment; their need to bring a service animal on board the ship; or of any other known disabilities that require special assistance, special services, or privileges; who in the Carriers and/or Masters opinion is unfit or unable to travel; or anyone whose condition may constitute a danger to themselves or others onboard on the grounds of safety. For sailings departing through Sept. 30, 2022, travelers can cancel at least 60 days from their sailing date for reimbursement. No change fees will be charged for Voyage date or cabin changes. Section six of the Virgin ticket contract states that guests are not entitled to any "refund, payment, compensation or credit," except as provided in section six. Anyone who books a Virgin Voyages sailing on or before May 31, 2022, for a cruise departing on or before Oct. 15, 2022, is eligible to receive a full refund in the form of FCC when they cancel at least 48 hours before they're scheduled to set sail. Credits must be used toward a new booking within 24 months of issuance. Any such changes are for your safety and beyond Virgin Voyages control. Heres a peek. Per person taxes and fees will be refunded to the credit card on file. A fare difference may apply at the time of rebooking. Within 350 in Upper. 4. Please head to our Sailor Appto complete the health-check form at least 24 hours before embarkation. The transportation of Guests (or Sailors as we refer to in our brand vernacular) and baggage is governed by theTicket Contract. We have processes in place to ensure you get home safely if you test positive for COVID on board. 1. Smoking areas are provided around the ship. Virgin Voyages is the latest line to require that all passengers and crew receive the COVID-19 vaccine before boarding, ahead of plans to set sail at an undetermined date. Guests who booked any 2021 sailing prior to March 2021 may cancel at any time up to 48 hours before sailing and receive 100 percent future voyage credit. If you buy add-on components, such as flights and/or hotels and/or transfers, additional fees associated with these services will apply as well as any applicable governmental taxes and fees. Please see below for detailed information on what is considered high risk, how to contact us with questions, or notify us of your high risk status. Guests are under no obligation to identify themselves solely because they have a disability when they seek no special assistance, special services, or privileges. Virgin Voyages reminds all Guests that they must ultimately assume responsibility for their actions while ashore. Plan Far, Far Ahead, Royal Caribbean International Cruise Line Refund Policies, Holland America Line Cruise Refund Policies, Scarlet Lady handover from shipyard to Virgin Voyages. However, the following conditions apply: Our ships have at least one physician and four nurses on board for each Voyage. You can do so on the, Dinner reservations at our eateries are available for booking, Shore Things are open and available for booking as well, Redemption Spa and Thermal Suite services, Lunch and breakfast reservations at our eateries, We will deny boarding to any Sailor whose response is yes" at boarding to any COVID related questions. While well leave the creative packing choices up to you, there are a few things we already have on board that you wont need to bring along. Bronchiectasis (thickening of the lungs airways), Bronchopulmonary dysplasia (chronic lung disease affecting newborns), Chronic obstructive pulmonary disease (COPD), including emphysema and chronic bronchitis, Having damaged or scarred lung tissue such as interstitial lung disease (including idiopathic pulmonary fibrosis), Cystic fibrosis, with or without lung or another solid organ transplant, Recent Pulmonary embolism (blood clot in the lungs), Pulmonary hypertension (high blood pressure in the lungs), Adopting the use of advanced cleaning tools like fogging; which means that all luggage and delivery to the ship will be fogged down, as well as fogging cabins as needed in addition to sanitizing each cabin between every sail, Incorporating the latest hygiene initiatives specifically for COVID-19; sanitizing dispensers in every public space, touchless faucets, increased hygiene signage, and leveraging hospital grade EPA registered disinfectants from EcoLab all while using best practices to sanitize and disinfect, Utilizing our partnership with Ecolab, identifying specific high touch points across cabins, public spaces, restaurants, and recreational areas that will be disinfected on a frequent basis, so that you dont have to worry before touching a door handle or elevator button when youre with us, Using the latest technology from AtmosAir Solutions an air purification system that disinfects air on board, Leveraging bi-polar Ionization technology, this air purification system has been shown to kill 99.9% of viruses making us the first in our industry to treat 100% of the air on board with this technology, Our sea terrace ratio is one of the highest in the industry allowing plenty of access to (salt-infused) fresh air, Managing personal space by significantly reducing our overall ship capacity for our start-up sailing period meaning that we can all easily adhere to appropriate social spacing/physical distancing recommendations, We dont have buffets or large dining rooms; purposely creating smaller eateries to limit large crowds. 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