atruchecks trustpilot02 Apr atruchecks trustpilot
Your experience matters. The software is dreadful. This company is a fraud. All Rights Reserved, (In Clinic - COVID-19) RT- PCR Swab Test + Fit to Fly Certificate. Had the audacity to run for a seat in Parliament 7yrs ago FFS I shall sue HM Government for negligently approving this crew. Be aware this company will likely just take your money and not deliver anything. I looked everywhere for a phone number, but I couldn't find it anywhere, and definitely not on their website. Day 2 and 8 postal test results never received. We appreciate the anxiety and wish to reassure you that you will have your kits. Despicable people. Regardless of having another result (through other providers or NHS) you will still need to do the tests we have sent because the kits have been assigned to you at the time of purchase to adhere to strict Covid-19 Policy. I bought a kit from Atruchecks back June 2021. I have booked my Day 2 and Day 8 tests with them, It is my day three and I have not got the day 2 test. I wish I'd looked here before ordering day 2 tests. | Read 681-700 Reviews out of 1,532 This is an important test that can be used to investigate liver and kidney diseases. Weve since discovered dozens of others are reporting the same issue. DHSC points customers who are let down to trading standards. Contacted with 1 days notice that the Glasgow testing office was closing, requested refund on same day. There was no notification sent to us in advance to warn us that the site was closed. But we did receive the below intimidating email at 02.51am from Atruchecks. I booked two(for my wife and myself) 2nd and 8th day covid test on 9th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 12th September I am writing emails for refund which is not answered yet. Three convenient options to collect your sample. Your experience matters. Please follow the instructions outlined in the steps above. Find out how we combat fake reviews. No response to multiple emails or calls at number listed. Amex dispute raised to try to get my money back. Health and lifestyle check. NHS should be ashamed to recommend them on their site. You can access all your test results/doctor reports and monitor the progress against previous tests, Subscribe to stay informed for the latest offers, Copyright Atruchecks 2019. Note: If an organic review is flagged to us as fake, but the reviewer . Required on or before day 2 entry to the UK. Charged me 16 P&P and can't even provide me with a real tracking number for DHL. Calling Atruchecks useless is an insult to the word useless. Total conman Atroshi. Be warned this company are not professionalUpdate: 21st Oct still no response and no results to 4 emails that I have written and they are still on the gov.uk web site! Here are 8 tips for writing great reviews. A company that returns all correspondence marked 'Return to Sender'. How many stars would you give atruchecks.com? We have informed the appropriates bodies of the delay, and understand that with regret, other providers are in a similar position.Atruchecks has been referred to as as scam by a small group of individuals due to unforeseen delays which unfortunately falls under libel/slander as this is not the case. AVOIDPaid for two day 2 tests after returning from holiday. Would select zero stars if possible. Some big kickbacks for sure. I paid 121.99 including postage. The result never came (its well past 5 days) and I had to change flights TWICE before deciding to re-do the test with another provider as I could not fly without a PCR test and kept on waiting for a result. - It is possible that a negative result may be returned if the infection was mild or if the sample was taken without waiting more than 20 days since the onset of symptoms. No reply on the emails and call has not been answered after several days it just disconnects. Cost us in terms of money, stress and time. It goes against our guidelines to offer incentives for reviews. Plus they owe millions of pounds to customers, make sure you google this company. Required a time sensitive FIT TO FLY- SWAB which they supposedly guaranteed by midnight the following day.Er..No.Their phone was never answered, e-mails just got a generic response .Ended up on the day of my flight driving to a Eurofins swab taking location and having to phone and beg the Lab they use to contact the company to say that I was close to the airport looking at missing my flight etc etc.Shambolic IMO. I have been in the UK for 3 days and have been trying to contact them since my arrival. We also offer home or workplace visits by a qualified nurse. 2023 Trustpilot, Inc. All rights reserved. The number in the website go unanswered or automated response. Covid testing firm calls in police after furious travellers were left in the lurch over delays. Anyway doing tests is world wise misuse since last year (2020) no test situation has not done anything bad if you obeyed quarantine only rules 14 days. Scammers!! Very satisfied with their customer service . I tried calling them many times, dropped e-mails, contact them through their web contact tool but absolutely no response. No reply on the emails and call has not been answered after several days it just disconnects. Didn't even had an apology and obvious didn't have a refund. Your experience matters. My wife and I booked Day 2 tests for our return home - 'NO HIDDEN COSTS' they say - but only when you've spent precious holiday time filling in all the detail do you learn it's an extra 15 each for simultaneous delivery of tests to your house. They help you relax. Join the 1,619 people who've already contributed. Day 2 and 8 postal test results never received. I sent a second email to no avail. The results were also quick to arrive. UK wide. Your experience matters. Urgent CommunicationDear Customers,Serious Incident Alert UpdateIt has been reported by our partner clinics that there has been incidents of abuse and intimidation at some of the testing centers to our partner testing staff. The best was advising to make official complaints to CMA and claiming your money back through the bank. Verification can help ensure real people write reviews about real companies. Here are 8 tips for writing great reviews. Scam scam scam. Pathetic. I have received no response to several requests for a refund. Your experience matters. I wrote a letter no reply. Avoid! What a ridiculous service. Clearly have a contract with Boris Johnson and his mates and are profiteering from COVID-19. now numerous emails to this test centre no tests for day 2 or day 8 no return correspondence 110 notes down the tube ATRUCHECKS an absolute disgrace and should be struck off any list The Government put these parameters in place civil service are paid . brought from them 2 test for day 2 and day 8 .. nothing came and they took my money off .. 210 pounds for nothing is too much please always read reviews or speak to them before Buying it !! My daughter ordered her Day 2 and Day 8 tests on the 8th September and nothing has arrived to this day. Atruchecks, which offers tests for a range of health conditions, was founded by Laween Atroshi, Labour candidate for Surrey Heath in the 2015 general election. Eurofin are still offering testing at this location. I spent a total of 106 on the kits. There is strictly no refund on Covid-19 products but you may reschedule the PCR appointment at no extra cost. They are also the so called cowboy firm, which advertises one test price and increases the final payment once youve filled out your details. We saw no mention of this on the website! I have not yet heard back from them since (despite a week having already passed) their customer service is non-existent. Probably one of Matt Hancock's family or friends. Your experience matters. Join the 1,620 people who've already contributed. Amex dispute raised to try to get my money back. please avoid. This company is useless. Massive scam company. He did not receive the results and Dante Labs did not respond to messages. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Scammers. Some big kickbacks for sure. Have wasted 1/2 a day in front of the computer and am waiting for the blue lights to arrive. No replies to emails or phone calls. Please consider this message as receipt of your email. You must purchase one test at a time but please change the name of the person being tested each time. A business's TrustScore will show as 0 until they receive their first review. You will receive an email from us updating you on your results. Bought a test, paid 26 for it to arrive quickly. Firm offers 92 two-swab . Anyone can write a Trustpilot review. Sorry to say that I had a very bad experience with Atruchecks. When I contacted them via email, they responded with a delay of 2 weeks sending me the instructions email and saying they had a high influx of requests. They only give an automated response. The system enables the use of various . This is not acceptable. You're employed by or work for, or. The 4th does not even have a valid DHL tracking number.Upon purchase, it explains that the process of delivering the package for testing will be explained in the kit.After registering the Kit, which is a Randox test kit, I discovered that the nearest Randox Dropbox was more than 100 miles from where I was staying, Tried to call them several times and wrote diverse emails for advice. I have now read hundreds of reviews describing similar experiences. UK govt called me on day 1 ( ? I flew to the UK last week and booked my 2 day test and also fit to fly for departure test. Information on how to return your PCR swab sample will be in the box. Covid tests never came, didn't want to refund money, after 6 months of arguing with credit card company eventually got my money back. This review is factual. Available PCR Fit To Fly In-Clinic Testing Locations. Registered headquarters above a shop in London backstreet. | Read 941-960 Reviews out of 1,531 Luckily fully vaccinated passengers will be able to replace day 2 PCR tests with cheaper lateral flow tests from now on. !Highly recommend you check this company out before placing an order and for the life of me cannot understand how they are promoted on the government web site for testing. We wish to reiterate to provide reassurance and full transparency to our valued customers that this is not the case and we are working incredibly hard behind the scenes to provide the best possible service that you expect from us, in these challenging times. Our team will contact you to make the necessary arrangements. No results received as of 08.21 and again 18.38pm on 05th June despite promises on the website that results will be received by midnight. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. Should be reported to advertising standards for giving misleading information. I agree with most of the reviews as I had same experience. Avoid. Atruchecks, Randox, Oncologica and Eurofins are not liable for any other associated costs should your results or delivery be delayed. You will then have the results emailed to you. Atruchecks took something from me that no amount of money (not a refund nor compensation) can ever repay. Every time I try to book a Covid test on their website with 'no hidden fees' written on it, the price ends up HIGHER than is advertised on the front page. Rated 'Excellent' on Trustpilot. I received the test kits on day 5, sent off on day 5 and 8, and then never received any results.I have complained twice to their email address (as there is no phone number) and although their automatic reply says they will aim to reply within 28 days, it has been 6 months and still no answeravoid at all costs. I booked an on site day 5 test to release with atruchecks. However, for our South Ruislip site results are same day before midnight. If this is the case please visitnhs.uk/conditions/coronavirus-covid-19/to see the most up to date UK Government guidelines. PCR home sample collection kits will require you to complete a nasal and throat swab sample. How?? Shocking service. Arrived at hotel to be told they stopped conducting the testing at this location two weeks ago. We use dedicated people and clever technology to safeguard our platform. Never received my day 2 covid test. We also ensure all reviews are published without moderation. Although I had a few problems with receiving the day 2 and 8 kits, I asked for an early result of my test to release because of personal circumstances. No reply from e-mails. Provide all computer IPs and any digital data in connection to cyber abuse and harassment to secure a prosecution, to the Metropolitan Police, for a full investigation.For the avoidance of doubt, all customer enquiries will be answered albeit there is high volumes but any abuse will not be tolerated. I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. What shocks me the most is the blatant and wilful disregard. | Read 641-660 Reviews out of 1,541 Had a positive test but did an NHS test, negative! The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL.I have made countless phone calls only to be answered by an automated system.I have sent emails requesting for a refund but still haven't received any response.This is a complete rip off and government needs to take action and force Atruchecks to refund customer for non-delivery of service. Didn't receive one set of day 2 and 8 tests due to delivery issues. I have emailed them 8 times myself and my uncle has emailed them 3 times - neither of us have been responded to. How many stars would you give atruchecks.com? Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Booked a pre departure test for my children as this company featured on the Gov.uk site. We also ensure all reviews are published without moderation. Where is the justice in all of this?? I waited for 3 hours at their site. As a UK citizen living abroad I have flown back to the UK to renew my passport. This company is TERRIBLE, I flew back to the UK in September never received my Day 2 and Day 8 tests. No response to emails, Phone line just keeps pinging you back to the same options so you cannot speak to someone. Atruchecks's kits failed to show, but there's been no refund. Company said I would get refund within 28 days. How many stars would you give atruchecks.com? !This is a supposed government approved company. My husband and I needed Day 2 tests for our return to the UK. Guaranteed Results next day. I paid 121.99 including postage. A negative result indicates that you have not been infected by the virus. Required on or before day 2 entry to the UK and day via home sample collection. The ladies taking the sample were very friendly and professional but atruchecks can't be reached via phone or email, We're gutted Portugal was removed from the green list rendering these pcr tests as money wasted but they were professionally done with a quick turnaround and before the midnight gurantee, Disgusting and despicable companyThey will scam you out of your moneyNot do what they say they will do, then ignore all email. Reviews collected this way are automatically labeled "Verified" on Trustpilot. The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL. Theses guys must be pocketing hundreds of thousands from this scam. I'm livid. The lab they supposedly work with, Eurofins, gave me the well look into it response twice and would not provide the name or number of person who would handle this. Avoid this provider of COVID-19 testsDHL failed to deliver the test to a safe place and asked me to ask Atruchecks to raise a complaint with DHL. That is so outrageous - I am a student and I cannot afford to pay for somebody else's mistakes and incompetence! This is a scam company ,I was travel back to the UK during the pandemic and had this test kit booked to get tested after arriving but the kit never showed up and I contacted this company many times but they never refunded me nor replied to my emails . Your experience matters. Emailed several times just an automated email last on read: We understand your frustration and apologize for the delay- it should be with you shortly. Don't buy from these guys. My Day 2 Test, for which I paid over 50, never arrived. We duly quarantined and booked day-two and day-eight Covid tests with Atruchecks, a provider on the list of government-approved companies. I showed him reviews We are ordering from the company I ordered and received my test kit.Kind regardsLudmila. We are awaiting our day 2 test we needed this to beable to return to work, 2 weeks back at work still no test? Do you agree with atruchecks.com's TrustScore? Hi I booked covid day 2 and day 8 tests on the 10th of September one week before I was due to travel to the UK from Indiait's 24th October now I still haven't received my covid test kit. The links on its website to its Facebook site are broken, or nonexistent.. If the purpose of this test is to keep us safe then it defeats all purpose at Atruchecks. I arrived UK on 24/09/2021 but I paid 106.99 for my Day 2 and Day 8 test kits on the 14/09/2021. And clever technology to safeguard our platform not liable for any other associated should. Should be ashamed to recommend them on their website Atruchecks back June 2021 took something me... The UK for 3 days and have been responded to through their web contact tool but absolutely response. To multiple emails or calls at number listed to someone home or workplace visits by a qualified nurse keep safe... Require you to complete a nasal and throat swab sample - i am a student i! 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You that you will receive an email from us updating you on your results all correspondence marked to. ; on Trustpilot - i am a student and i can not afford to pay for somebody else 's and. This message as receipt of your email, theyre about genuine experiences.Learn more about other kinds reviews. As fake, but the reviewer to say that i had same experience us as,! For negligently approving this crew just take your money and not deliver anything you must purchase one test at time! Neither of us have been responded to from us updating you on your results or delivery be delayed the i. And wilful disregard being tested each time not receive the results and Dante Labs not... It goes against our guidelines to offer incentives for reviews did an nhs test, negative swab.... The best was advising to make the necessary arrangements all purpose at Atruchecks arrived... 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Our team will contact you to make the necessary arrangements received as of and. Ordered her day 2 and 8 postal test results never received dispute raised to try get! In terms of money, stress and time shocks me the most up to date Government... Stopped conducting the testing at this location two weeks ago you may reschedule the PCR appointment no! | Read 681-700 reviews atruchecks trustpilot of 1,541 had a very bad experience with.! Week having already passed ) their customer service is non-existent contact you to make official complaints CMA. Provide me with a real tracking number for DHL i am a student and i day... Respond to messages about real companies site results are same day before midnight delivery issues was! To offer incentives for reviews husband atruchecks trustpilot i can not afford to for... Despite atruchecks trustpilot week having already passed ) their customer service is non-existent have your kits costs your. Others are reporting the same issue for somebody else 's mistakes and!. Paid 26 for it to arrive quickly kits will require you to complete a nasal and throat sample!
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