securus customer service refund02 Apr securus customer service refund
This Limited Warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction. Calculate your Call. entity issuing the refund, refund fees and/or minimum refund amounts may apply. Ways to Contact Securus. Direct Bill account holders can go to www.securustech.net or call 1-800-844-6591 to get account balance and other information on their Direct Bill accounts. 2. Just like our previous call platform, we provide you with a . . We may investigate incidents involving such violations and we may involve (and we will cooperate with) law enforcement if a criminal violation is suspected. Si usted autoriza a la Empresa a utilizar su Informacin de Tarjeta para realizar Once a Direct Bill account holder has requested that his or her account be closed, the request is held for 7 to 10 days to allow for any unbilled calls or other charges to clear the account prior to closing. Serve, Facilities & Neither the course of conduct and/or course of dealing between the parties nor trade practice shall act to modify any provision of this Customer Agreement. We are not liable to you or to any other person for any termination or suspension of your account, loss of storage, any associated e-mail address, or access to our website. A description of applicable taxes and other fees are available here: Taxes and Fees. If any portion of our website requires you to register or open an account, you may also be asked to choose a username and a password. A valid credit card or a pre-paid Visa or MasterCard is required to purchase use of the Messaging Solutions. Securus - Friends and Family Solutions Facilities We Serve System Status Sign In Solutions Solutions Phone Products Phone Products Get Started Now Open and Fund a Phone Account Rate Quote Understanding Your Bill Video Products Video Products Get Started Now Steps to Register Facilities And Pricing Schedule an Remote Session These prohibited actions include: If you take any of these prohibited actions, it may result in non-delivery of your message or any attachment, immediate termination of your account without refund, and may subject you to state and federal penalties and other legal consequences. securus technologies discontinues outbound voicemail service criticized as too costly SECURUS TECHNOLOGIES CALLS FOR A MORE SERIOUS, THOUGHTFUL AND DATA-DRIVEN APPROACH TO MAKING CORRECTIONAL TELECOMMUNICATIONS MORE AFFORDABLE We are not responsible for disconnects due to individual behavior issues, disconnects initiated by the correctional facility, or disconnects due to your Internet connection or hardware malfunctions. PLEASE NOTE THAT THE RULES AND PROCEDURES CONCERNING PRIVATIZATION MAY VARY BY JURISDICTION, AGENCY-SPECIFIC REGULATIONS, AND THE PARTICULAR EQUIPMENT AND PROCEDURES APPLICABLE AT EACH CORRECTIONAL FACILITY. Your refund should be available for collection within two business days after Securus receives your "request for refund". Use the Cross or Check marks in the top toolbar to select your answers in the list boxes. Small Claims Court or Arbitration. $3.00 credit/debit card; may vary by correctional facility, Up to $4.95 (Please go to In those cases, neither we nor the correctional facility will be responsible to you. We help family and friends of incarcerated individuals. Notice to Securus shall be made by either: (1) mailing a letter via first class or registered mail to Securus Technologies, LLC, Attn: Legal Department, 4000 International Parkway, Carrollton, Texas 75007, which begins with the words Notice of Informal Dispute Resolution Attempt; or (2) by email to legalnotice@securustechnologies.com, with the subject line stating Attn: Legal Department, Notice of Informal Dispute Resolution Attempt. Notice to you shall be made by either: (1) sending first class or registered mail to you at the address associated with your account that begins with the words Notice of Informal Dispute Resolution Attempt; or (2) by sending an email to the electronic mail address associated with your account with the subject line stating Notice of Informal Dispute Resolution. Both you and we agree that this dispute resolution procedure is a condition precedent which must be satisfied before either party initiates any arbitration or small claims court action against the other party. These plans will vary from facility to facility. Visiting any MoneyGram agent or FormFree location Friends and family members MUST print a Securus Debit Payment Form found at www.securustech.net before going to a MoneyGram location. When our terms and conditions use the words we, us, and our, we mean the particular company, either Securus Technologies or JPay, that is providing the product or service. The account funding service fees that we charge you for account funding services are listed here: Account Funding Service Fees. archivo para su uso de conformidad con este Acuerdo. How do I get setup for eMessaging using the Securus Android app? You understand and agree that you are responsible for your use of the Messaging Solutions, your own communications, and for any consequences of your use of the Messaging Solutions. Upon receipt of notice that an election to proceed in an appropriate small claims court has been made, the arbitration must be withdrawn without prejudice. Depending on the correctional facilitys own procedures, it may take additional time for the correctional facility staff to deliver the Tablet to the Recipient. We strive to provide the best customer service for you and your business. If at any time during your video sessions, your conduct is deemed inappropriate, your video session will be subject to immediate termination without warning. Text notifications are only available if you hold an account where notifications are available. The purchased rate is dependent on the correctional facility where the incarcerated person is housed. We will reimburse you for arbitration filing fees that exceed the cost of filing a claim in court if, after the informal dispute resolution process laid out above fails, you file an arbitration that we or the Arbitrator determines is not frivolous. We are not liable to you or the Recipient for any loss, destruction or damage to the Tablet. Under some circumstances, a correctional facility may refuse to deliver a message or attachment to an incarcerated individual. crdito para los pagos recurrentes. How do I get setup for eMessaging using the Securus Apple iOS app? Direct Bill account holders can initiate account closing by visiting our website at www.securustech.net or calling 1-800-844-6591. This Arbitration Agreement shall be governed by, and interpreted, construed, and enforced in accordance with, the United States Federal Arbitration Act and other applicable federal law. Este Acuerdo requiere que usted mantenga una tarjeta vlida en el archivo de la inmatesales. Credits will not be given for any sessions once the scheduled session time has begun. detect, prevent, or otherwise address fraud or security issues; satisfy any applicable law, regulation, legal process, policy, or governmental request; enforce the terms of this Customer Agreement (including investigating of potential violations of this Customer Agreement); protect the rights, property, or safety of our employees and property, and the employees and property of the Facilities; or. . However, it can take up to 24 hours for the call management system to receive updated information about payments on these accounts. Applicable governmental taxes and fees are in addition to the data rates and charges for message services. How can a Securus online user find their transaction history, payment history and monthly statements for AdvanceConnect or Direct Bill account? Call Service will revert to a prepaid AdvanceConnect account process where you will be charged at the normal Agency call rates. Please do not hesitate to reach out to us at (503) 946-6957 if you ever have any questions or concerns. What is the Securus Video Connect Unlimited Subscription? You understand and agree that you are waiving your right to sue or go to court to assert or defend your rights. This account can be used by incarcerated individuals to purchase certain of our services. Some transactions may carry additional third-party financial transaction fees. In no instance will the fee be higher than $0.40. Except as set forth above in the Severability section, if any portion of this Arbitration Agreement is deemed invalid or unenforceable, it will not invalidate the remaining portions of the Arbitration Agreement. A replacement Tablet assumes (i) the remaining warranty time available on the original Tablet (which is calculated from the date that the Recipient first submits a Trouble Ticket), or (ii) a warranty period of thirty (30) days following the date the replacement Tablet is delivered to the correctional facility in which the Recipient resides, whichever date is later. August 23, 2022, Managed Access: Wireless Containment Solutions, Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals. These General Terms and Conditions apply to all products and services provided by Securus Technologies and JPay and their subsidiaries, other than JPay money transfer products and all products provided by AllPaid, Inc. Policy violation User is under the age of 18. Terminating the Messaging Solutions Products. Pricing, California The prepaid balance expires ninety (90) days from the date of the last call placed on the Inmate Debit account unless alternative arrangements are expressly requested by the Confinement Facility. We do not warrant, and shall not be responsible for, any lost content, files or data contained in the Tablet regardless of the cause of the loss. We refer to these products and services as our Products. Our ability to continue to provide our Products to you depends on receiving reliable information from you. These charges, and whats included, are subject to change from time to time. You must file any claim or suit related to our website within one year after it arises. The owner of a Direct Bill account (a friend, family member or attorney) must pass a credit check in order to be approved for a Direct Bill account. How do I unblock my phone number on my Securus online account? Such attachments require the payment of additional postage or stamps. Incarcerated individuals may reply with a return message to you if you prepay with a stamp when sending your message. Payment for the Tablet must be made by a Visa, MasterCard or Discover branded credit card or debit card. Attorneys. We may assign our rights and duties under this Customer Agreement to any party at any time without notice to you. This Notification service is a service where we send text notifications to your mobile phone with information about your current accounts with us. Your satisfaction is our #1 goal. Friends and family members may purchase prepaid services directly for Securus Debit accounts without being required to create their own Securus accounts if allowed by the correctional facility. This means that when you provide credit card numbers to us, we can assume that you have the proper authority and permission to use those credit card numbers and to incur charges on those accounts. Usted puede cancelar esta autorizacin en cualquier momento The rules include instructions on how to file an arbitration. There is also small JAVA client that is required for Video Connectto transmit the audio and video (which downloads automatically). Where Disputes are not filed or arbitration is not instituted thereon in accordance with the foregoing provisions, such Disputes shall be deemed waived and will not be paid. AdvanceConnect account holders may initiate account closing by visiting our website at www.securustech.net or calling 1-800-844-6591. These actions may include terminating your account, changing your password, or requesting additional information from you to authorize transactions on your account. This is completely optional and for your convenience in using services provided by the Company. Text messages will be sent Monday to Sunday between the hours of 8:00 AM and 8:00 PM of your local time zone. Dallas, TX 75265-0757. These obligations will survive any termination of your relationship with us or your use of our Products. How Arbitration Works. Can the incarcerated loved one initiate a message? Read 2 more reviews about Securus Contact Systems. The disclaimer above means that we do not make, and no other person makes, any promise to you that: You understand and agree the limited warranty and the disclaimers we make also mean that: IMPORTANT: THIS PROVISION LIMITS YOUR RIGHTS TO RECOVERY. Informal Dispute Resolution. The Contact Center is open seven days a week 24 hours per day. This Agreement requires you to maintain a valid card on file with the Company and remains in effect until you revoke your authorization to the Company to store your Card Information. What do I need to do to link my JPay account to a Securus account? Securus - Friends and Family Solutions Facilities We Serve System Status Sign In Solutions Solutions Phone Products Phone Products Get Started Now Open and Fund a Phone Account Rate Quote Understanding Your Bill Video Products Video Products Get Started Now Steps to Register Facilities And Pricing Schedule an Remote Session 247 365 days a yearCalling from mobile device, Calling using landline phone/international, 247 365 days a yearAssistance with locating answers on this site, 247 365 days a yearSearch our knowledge base, 247 365 days a yearEmail a question to our Customer Care team, Securus Contact Center You may cancel this authorization at any time by contacting the Companys Customer Service unit at 972.734.1111. Once the credit limit has been exceeded, the Direct Bill account holder must make a payment on the account before the Direct Bill account will be unblocked. Your use of our Products may require you to provide certain information to register with us. Any section of this Customer Agreement that, to give proper effect to its intent, should survive such expiration or termination, will survive the expiration or earlier termination of this Customer Agreement. Searching Frequently Asked Questions. Our Products include: AdvanceConnect, Direct Bill, Securus Debit, Securus Video Connect, Messaging Solutions, Mobile Text Alert and Notification Service, and JPay Player. Attorneys. barring of further use of our Products or website. May carry additional third-party financial transaction fees use of the Messaging Solutions the correctional facility may to. Or Discover branded credit card or a pre-paid Visa or MasterCard is required Video... 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